Touchstone Energy Cooperatives (TSE Services) will be offering electric consumers the opportunity to share their thoughts on what makes the “cooperative difference.” REMC consumers may be contacted to share their opinions via online surveys or by a simple telephone conversation this month.
When consumers participate in the survey, your feedback about how you feel we are doing in the areas of customer service, cooperative value, satisfaction and reliability, along with several other components, will be shared with us. Consumer insight provides the very foundation we need to make continuous improvement and ultimately provide better service.
The survey will take 15-20 minutes to complete, and members may be contacted now through June 2. While survey questions will address customer satisfaction matters, reliability perceptions, and co-op strengths and weaknesses, consumers may also be asked their opinions on renewable energies, electric vehicles, and emerging technologies.
The information shared will help Harrison REMC determine how it compares nationally against other utilities and electric co-ops, similar in size and service.
The survey is optional. However, we encourage members to participate. The goal is to gather as much front-line information as possible.
Anyone with questions or concerns about the survey should contact Harrison REMC at 812-738-4115 or 812-951-2323 or email firstname.lastname@example.org.